Warranty & RMA Policy

A. Warranty

1. Mercusys provides 3 years warranty to our selected models purchased starting from the date 1 June 2017 based on the S/N (serial number) or the purchase invoice date.

Note: Start from 2nd and 3rd digits of the serial number indicate the production year. The following digit represents the month, where:
"A" = October
"B" = November
"C" = December

2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

3. All product warranties and services are based on the official products listed on the Mercusys Malaysia website.

4. No international warranty

5. For the power adapter, antenna or other accessories in the package content of our products, 3 months warranty is provided 

Products Category	Products in Category	Warranty Period
Home	Whole Home Wi-Fi/Mesh Wi-Fi /Halo	3 Years
	Wi-Fi Router
	PCIE/USB Adapters
	Access Points
	Range Extenders
Smart Home	Indoor/Outdoor Wired Cameras	2 Years
Wire-Free Cameras	Wire-Free Smart Cameras	2 Years
Solar Charging Panel	Solar Charging Panel (for Wire-Free Cameras)	1 Year
Non-POE Switches	w/ Steel Chassis	3 Years
	w/ Plastic Chassis
POE Switches	w/ Steel Chassis

For below conditions, we will not provide warranty, please kindly check and take care:

1. Product is physical damaged, watered, burned, or other manmade damaged.

2. Model is opened, or serial number, missing, or parts of the model missing.

B. RMA REQUEST

1. Contact us through our technical support email : support.my@mercusys.com, our representative will reply to you.

2. If you make a phone call to our Service Support Line 1800 22 8887, we’ll try our best to solve the problems over the phone. 

3. If the product is judged to be defective, the representative will be provide a RMA number. Please take the RMA number, the defective product and purchasing proof to the reseller or TP-Link service center for warranty.

Distributors and dealers have to follow the above points, and do necessary testing while receiving the peripherals from consumer. TP-Link engineer will retest RMA models, we will do warranty the product once after we confirmed, but if we test and find it’s a good one, we will return it back to the customer.