Fail to setup the main Halo of MERCUSYS Whole Home Mesh Wi-Fi Router

You may encounter one of the following problems, or an error code appears during the basic configuration of the main Halo, when you have the problems, please refer to the below suggestions to do some troubleshooting.

Note: If you try all the troubleshooting but the Halo is still not working, you may try to change another Ethernet cable from the Main Halo to your modem router.

LED on the main Halo is abnormal

1. LED is not pulsing blue

Find the RESET button at the bottom of the Halo, press it for one second, and then release it, the LED on the main Halo will turn yellow, then wait for 2 minutes till the LED turn pulsing blue.

2. LED is off

Change the power adapter and power socket to have a try. It could be an issue with the Halo unit, the power adapter, or the power socket.

If the above suggestions can’t solve your problem, it’s suggested to contact MERCUSYS Technical Support.

Get stuck on finding the default Wi-Fi name of Halo or can’t connect to the default Wi-Fi name.

Please refer to What if I cannot connect to Halo default Wi-Fi when setting up main Halo? for troubleshooting.

Get stuck on “Looking for Halo” Error code: We couldn’t find Halo.

Please refer to What if I get error “we couldn't find your Halo” when setting up main Halo? for troubleshooting.

Get stuck on “Detecting Internet Connection Type ” Error Code: It Looks like Halo is not properly connected.

1. Confirm the wired connection between the main Halo and the modem is fine.

2. Use a different Ethernet cable to connect the modem and main Halo, change the LAN ports on the modem for a try.

3. Change the port on the Halo for a try, or connect a different Halo to the modem, then set up the Halo network again.

Get stuck on “Creating Wi-Fi network” Error Code: Failed to create Wi-Fi network

Check the LED status on the main Halo:

If the LED is solid white, it means the Wi-Fi has been created already. You can force the MERCUSYS App to close and go to the Settings > Wi-Fi page of the phone to manually connect to the new Wi-Fi network.

If the LED is still pulsing blue, please set it up again with a different Wi-Fi name.

Get stuck on “Connect to your Wi-Fi network” Error Code: Failed to connect to XXXX (new Wi-Fi name).

Check the LED status on the main Halo, if the LED is solid white, it means the Halo has been set up successfully.

You can force the Halo app to close, go to the Settings > Wi-Fi page of the phone to connect to the Halo Wi-Fi network or new Wi-Fi network.

Check whether the phone has a VPN program running or not. If yes, please disable the VPN program, and then tap “Try Again” in the MERCUSYS App.

Get stuck on “Test Internet Connection” Error Code: Unable to connect to the Internet.

Please refer to What if I get error "Unable to connect to the Internet" when setting up main Halo? for troubleshooting.

If the above suggestions can’t solve your problem, it’s suggested to contact MERCUSYS Technical Support.